Privacy Policy

We at Echo have created this Privacy Policy to explain how we collect, use, disclose and otherwise process personal information in connection with operating our business. This Privacy Policy describes the practices concerning the information collected by Echo, Limited. Echo is the controller of your personal information.

1. Information We Collect

We may obtain information about you in a variety of ways, including through your use of our Services, when you call, email or otherwise communicate with us (including through social media), or when you participate in events or other promotions.
Whenever we refer to personal information in this Privacy Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.
Categories of personal information we collect, which may vary based on the Service being used:

2. Sources of Information and Purposes of Use

Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others.
You may choose not to provide some or all of your personal information to us but doing so may prevent us from providing our Services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.
Information collected from you
The following are examples of the types of information we may collect directly from you:
● Feedback: From time to time, we may request your opinions, suggestions, or modification and improvement ideas ("Feedback") through surveys, or other similar requests. Any responses you provide are voluntary, however you agree that any Feedback you provide shall be owned by Echo and may be used by Echo in our sole discretion.
● Name. We require your name to personalize your user experience.
● Telephone number: We may require your phone number for the technical provision of our Services to you.
● Email address. We use your email address to communicate with you about the products and Services we offer, responding to requests, inquiries, comments, and suggestions and updating you with information about your account.
● Username and/or PIN. Certain of our Services use this information to facilitate your access to our website or mobile application and validate your login for your security.
● Other User Information: When using certain Services, you may choose to input or provide access to certain information about yourself, such as photographs, physical and health related information, or other information to enhance your experience of the Services we provide. This information will be stored on your device and will not be transmitted to Echo unless we notify you otherwise at the time of entering the information or granting access to the information.
● Payment Information: In the event you purchase products or Services directly from us, we, or a third party on our behalf, may collect payment card and other payment information, solely as required to process payment for such purchase. If you pay for Services directly through our website, you authorize us to have our payment processor collect this information.
● Location Information: When you use our Apps, we and our third party partners may detect your general location (e.g., city and state). Additionally, when you consent to location tracking, we will also collect precise location data (e.g., longitude/latitude). You authorize us and our third party partners to collect and use your location information. We may use location information to operate and enhance our service as well as customize the content, weather alerts, and advertising we provide to you. For Apps with advertisements, if you have enabled location tracking, our trusted third-party partners may also collect and use location data to customize advertisements shown to you. See Marketing Opt-Outs in Section 9 of this Privacy Policy for more information on how to opt-out of receiving relevant advertising.
● Apple Services: Certain of our Services facilitate optional syncing with Apple Services such as Apple Face Tracking and the Apple "Health" App to enhance your experience of the Services we provide. In such cases, we will ask you for permission to do this and will explain the benefit of syncing the information. This information will be stored on your device and will not be transmitted to Echo, and we will not transmit this data to external servers or any other third parties.
● You can "un-sync" or alter permissions for our Services from your Apple "Health" App or general settings at any time. You can remove your data from the Apple "Health" App or from our Services manually at any time.

3. How We May Use Your Personal Information

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:
● Performing Our Services
• Maintaining or servicing accounts, providing customer service, operation our website and mobile applications; processing or fulfilling orders and transactions, verifying user information, processing payments
• Communicating about the products and Services we offer, and responding to requests, inquiries, comments, and suggestions Internal Research
• Understanding and evaluating how our Services and features perform with our users
• Uncovering insights about usage in order to improve the Services and provide customers with enhanced features as well as inform our development of new features and products.
• Development of customized or personalized experiences of our Services, such as remembering your information so you do not have to re-enter it each time you use one of our Services
● Auditing Interactions with Consumers
• measuring usage of our websites and mobile applications
• measuring our advertising and marketing activity (e.g., measuring how a user was acquired)
● Security
• To provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks
• Protecting against, identifying, investigating, preventing, and responding to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide
● Debugging/Repair
• identification and repair of impairments to intended, existing functionality of our Services
● Advertising/Marketing
• Understanding our customer in order to more effectively market our Services
• Serving relevant advertisements, if applicable
● Quality and Safety Maintenance and Verification
• activities related to improving the quality of the Services we provide, including upgrade or enhancement of the Services
• verification or maintenance of the quality or safety of Services
• Tracking and responding to quality and safety matters
• Protecting our rights and property
● Complying with legal or regulatory requirements, judicial process, industry standards and our company policies
 ● Other purposes that may be described at the time you choose to provide personal information to us
To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and Automated Information, and use such information along with information obtained from other sources. We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction.

4. How We May Share Information about You with Others

We may share information about you for the purposes described in this Privacy Policy or pursuant to a specific "in-time" privacy notice we may provide at the time we collect the information.
Third Party Service Providers
We may share information about you with the following categories of third-party providers for a variety of business purposes:
● Customer Communications and Insights Platforms. We may share phone number, email, app usage and interactions with our third-party customer communications platform provider for the following business purposes: performing services that allow us to communicate with you and administer your account as well as track your usage for our internal analytics.
● Internal Business Insights Platforms. Our third-party internal business analytics platform provides us with the tools to help us understand app usage and interactions and uncover insights that allow us to improve our product and features. We may share or make available unique user identifiers, IDFA, deviceID, IP address and app usage and events (such as when you subscribed to our services) with these providers for the following business purposes: performing services that allow us to (i) monitor and understand usage in order to enhance existing Services or develop new products and features and (ii) better understand our customers in order to market our products more effectively.

5. Do Not Track Disclosures

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our Sites do not currently process or respond to "do-not-track" (“DNT”) settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.
Certain third parties, such as ad networks, web analytics companies and social media and networking platforms, collect information about your online activities over time and across websites. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. Information about how to opt out from your data being used by third parties can be found above under "Information collected by automated means."

6. Social Media and Other Communications

We maintain a presence on several social networking and blogging platforms, such as Facebook, Instagram, Google, LinkedIn, Twitter, Snap, TikTok and Pinterest. We may incorporate some third-party social networking features into our Services (including, allowing users to interact with others and share certain content and information on social media platforms) or utilize third-party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well. In addition, some providers of third-party social media or blogging platforms we utilize have their own privacy policies which explain how the third parties that provide them may collect, use and protect your information (e.g., if you establish an account with such platform providers directly). By using social features, you agree to those third parties' privacy policies and terms of use.
If you choose to communicate with us or another user through social features available on our websites or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.

7. Data Retention

Except as provided below, we may retain your personal information for the longer of three (3) years after we become aware that you have ceased using our services or for so long as necessary to fulfill any contractual obligation governing the information or our legal and regulatory obligations. However, we may not know if you have stopped using our services, so we encourage you to contact us at the appropriate support email in the "How to Contact Us" section of this Privacy Policy if you are no longer using the services. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so.

8. How We Protect Personal Information

We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.
If you correspond with us by email, text message or using Web forms like a "contact us" feature available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.
If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that email address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request here. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.

9. Links to Websites and Third-Party Content

For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.

10. Updates to Our Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will update the date of this Privacy Policy. Continued use of the Services after such date constitutes acceptance of such updates. When required by applicable law, we may inform you by additional means, such as through a notification on the website or in our mobile applications if we make material changes to how your personal information is collected, accessed or otherwise used as a result of your use of the Services or if your rights under this Privacy Policy are materially impacted by changes to our privacy practices. We recommend that you check this page from time to time to inform yourself of any changes in this Privacy Policy.

11."Refund and Data Management Notice:

To accommodate your refund request, Apple needs permission to collect and relay specific personal data for assessment with their review team. This data comprises: 1) Apple ID for identity and purchase checks; 2) Purchase details; 3) Activity logs from your account; 4) Subscription records; 5) Partial payment information; 6) Stated refund rationale; 7) Device data. The information is used solely for evaluating your refund and is shielded by Apple’s privacy standards. Your request signifies agreement to these terms. We appreciate your business!"

12. How to Contact Us

Should you have any questions or comments, please email:dev@echodatas.com
All other queries should be emailed to:  dev@echodatas.com